How Consultants Harness AI for Emails, PowerPoint, and Various Tasks

How Consultants Harness AI for Emails, PowerPoint, and Various Tasks

Big consulting firms are making significant strides in incorporating generative artificial intelligence (AI) into their operations. This involves deploying custom-built virtual assistants capable of tasks such as crafting emails, creating PowerPoint presentations, analyzing corporate data, and writing code.


In a global effort to enhance productivity and attract clients, major consulting firms, including the big four, are investing billions of dollars in powerful generative AI platforms. These platforms leverage technology from leading entities such as Microsoft and OpenAI.


On a local level, Boston Consulting Group utilizes Dexter for crafting PowerPoint slides, KPMG is gearing up to launch KymTax for tax advice, and EY employs AI assistant EYQ for over 1000 diverse tasks. The effectiveness of these firms in adopting generative AI tools will play a crucial role in securing lucrative client contracts in the coming year, according to leaders spearheading these initiatives.


PwC, committing $1.5 billion over three years to generative AI tools and training, has established a team of data scientists, engineers, and AI analysts to drive the transformation. Tom Pagram, PwC Australia’s AI leader, emphasizes the importance of being a leader in generative AI for professional services firms, noting its transformative impact on knowledge work.


PwC's generative AI assistant, ChatPwC, is undergoing a pilot phase, and early data suggests a 35% reduction in task completion time. KPMG, investing over $5 million in KymChat, views AI as a game-changer for the industry. John Munnelly, KPMG's chief digital officer, stresses the growing trust in AI as an additional tool in employees' toolkits.


EY's conversational AI assistant, EYQ, has demonstrated productivity gains, particularly in tax and audit departments, where manual processes have been replaced by machines. Similarly, Boston Consulting Group's in-house tool, Dexter, aids consultants in generating slides, while Navi, a chatbot, navigates the internal knowledge system.


Generative AI is not seen as a replacement but as a valuable co-pilot, enhancing productivity and efficiency. Deloitte Australia is also actively developing generative AI tools to increase productivity and streamline tasks across its teams. The industry-wide adoption of generative AI is poised to revolutionize the way professional services are delivered, making those who embrace it most effectively the leaders in the market.


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